Legal notice / Mentions légales

Last updated: 6 September 2026.

Website publisher and seller

ELIOT LITE SARL, trading as Fluffyloom
Société à responsabilité limitée (SARL)
Share capital: EUR 100
Registered office: 254 Rue Vendôme, CS 20015, 69003 Lyon, France
SIREN: 929 003 556
SIRET of the registered office: 929 003 556 00016
Registered in the French Registre national des entreprises (RNE).

Publication director: Hangzhan Wu.
Email: fluffyloomofficial@gmail.com
Phone / WhatsApp: +86 176 0687 4897
Website: fluffyloom.com

Hosting and ecommerce platform

This store is hosted on Shopify. The European platform provider is Shopify International Limited, The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland, company registration 560279. Platform support: Shopify Help Center. Customer orders and product claims must be addressed to Fluffyloom, not to Shopify.

Contact and returns

The registered office accepts company correspondence. For a parcel return, contact us for the relevant return instructions before posting goods. See our contact page, returns and guarantees and shipping policy.

Website content and personal data

Website text, branding and imagery remain protected by the rights of their respective owners. Unauthorised commercial reproduction is prohibited. Product characteristics and contractual rights are governed by our terms of sale. Personal-data processing and your rights are described in our privacy policy.

Complaints

For any complaint, first contact fluffyloomofficial@gmail.com with your order number and the resolution you seek. This does not limit your right to seek an available out-of-court remedy or bring proceedings before a competent court.