FluffyLoom FAQ
What kind of magical pet-themed goodies do you offer?
At FluffyLoom, we specialize in custom embroidered pet-themed apparel and accessories that’ll make you and your furry friend the talk of the town! From personalized pet face pajamas (yes, you read that right!) to charming tote bags that scream “I love my pet!”—we’ve got it all! Each item is crafted with love and a sprinkle of pet magic!
How long will it take for my order to arrive?
Ah, the age-old question! Well, our personalized items usually take about 5–7 business days to whip up before they’re off to you. Once they’re shipped, delivery times vary depending on where you are. So, if you’re in Europe, expect your goodies in about 7–14 business days. North America? More like 10–20 business days. Just remember, good things come to those who wait (and maybe bribe the postal service with treats)!
Can I return my custom pet pajamas if I change my mind?
Oh, we wish we could say yes, but since most of our items are custom-made just for you (and your pet’s adorable face), returns aren’t really in the cards unless there’s a defect or error. So, make sure you’re ready to commit to that cute pet face before you hit “order”!
What if my order arrives and it’s not what I expected?
Yikes! We want you to be as happy as a pup with a new squeaky toy! If your order arrives and it’s defective, damaged, or just plain wrong, you can totally reach out to us within 14 days of delivery. We’ll work our magic to get you a repair, replacement, or refund. Just make sure to have your order number and some photos handy—like a little detective solving the case of the missing cuteness!
Do you ship internationally? Will my pet face pajamas make it to the moon?
Absolutely! We ship worldwide, so whether you’re in the bustling streets of Paris or chilling on a beach in Bali, your pet-themed treasures can reach you! Just keep in mind that some countries have their own customs rules, so your package might take a little detour through customs before it reaches your paws!
What if I need to change my order after I’ve placed it?
Oh, the plot twist! Once your order is in the works, we can’t really make changes (it’s like trying to teach an old dog new tricks). So, double-check everything before you hit that “buy” button! If you have any questions or concerns, feel free to reach out to us, and we’ll do our best to help!
How can I contact you if I have more questions?
We’re here for you like a loyal pup waiting by the door! You can reach us at info@nb-eliot.com or give us a jingle at +8617606874897. We love hearing from fellow pet lovers, so don’t be shy!
What if my package gets lost in the mail?
Oh no! That’s a real bummer! If your package seems to have taken a wrong turn, give us a shout! We’ll help you track it down faster than a hound on a scent. Just remember, we can’t be responsible for lost packages if the address you provided was incorrect. So, double-check that address like it’s your pet’s favorite toy!